Cancellation policy

At Sensory Haven Co., we understand that plans can change. If you need to cancel your order, please contact us as soon as possible after placing it.

We’ll always do our best to accommodate cancellation requests before your order has been processed or shipped. Once an order has been prepared for shipment or has been dispatched, we may no longer be able to cancel it.

If your order has already shipped, please refer to our Return Policy for available options.

If you have any questions, we’re always happy to help. Reach out to us at hello@sensoryhavenco.ca, and we’ll do our best to assist you. 🤍